ACCOUNT & DATA
Delete your IdeaMovie account
You can request deletion without installing or opening the app.
Request by email
Email support@onlysearch.ai with the subject IdeaMovie account deletion. Send from your registered account email if possible, and tell us that you want your IdeaMovie account and associated data deleted. If you cannot access that email, contact us for another way to verify ownership.
In the app
Open IdeaMovie, sign in, open the account menu, choose Delete account and confirm. Finish or stop any running creation first. If the option is unavailable in your installed version, use email above.
What happens
- We verify account ownership before deletion and aim to complete verified requests within 30 days. We will explain any permitted delay.
- Account profile information, conversations, uploaded and generated media, saved voices and attribution data are removed. Service access is revoked when deletion starts; external cleanup is retried if temporarily unavailable.
- Necessary transaction, credit and refund records and irreversible identity digests remain only for reconciliation, fraud prevention and applicable recordkeeping obligations. They do not retain your creative media. Restricted backups may persist pending deletion or replacement.
Before you delete
Export work you want to keep. Deletion removes access to the workspace and remaining credits. Deleting the account does not cancel your app-store subscription. Cancel renewal separately through Google Play subscriptions or your Apple account. You can request deletion regardless of whether you have cancelled renewal. Your Google or Apple account itself is not deleted.
For a request to delete particular data while keeping your account, email us with the items concerned. See the privacy policy for further details.
简体中文
删除 IdeaMovie 账号
无需安装或打开应用,即可申请删除账户和相关数据。运营方为 OnlySearch AI LLC。
通过邮箱申请
向 support@onlysearch.ai 发送邮件,主题为 IdeaMovie account deletion,说明需要删除 IdeaMovie 账户及相关数据。尽量使用注册邮箱发信;无法访问注册邮箱时,请联系我们采用其他方式验证归属。
按钮会打开邮件应用,只有您实际发送邮件后才会提交申请。不要发送密码、验证码或银行卡信息。
在应用内删除
登录 IdeaMovie,打开账户菜单,选择「删除账户」并确认。请先结束或停止正在执行的创作;如果已安装版本没有该入口,可使用上述邮件方式。
处理与保留范围
我们会先验证账户归属,争取在验证后的 30 天内完成,并说明依法允许的延迟。删除账户资料、对话、上传及生成媒体、保存的声音和归因数据。开始删除即撤销访问,外部清理暂时失败时重试。为对账、反欺诈、退款及法定记录义务,在必要期间保留交易、积分、退款记录和不可逆身份摘要,不保留创作媒体;受限备份可能在删除或替换前暂存。
删除前请注意
请导出需要保留的作品,删除后无法访问工作空间和剩余积分。删除账户不会取消应用商店订阅。请在 Google Play 或 Apple 账户单独管理续订;是否取消续订不影响提交删除申请。您的 Google 或 Apple 账户本身不会被删除。若只删除特定数据而保留账户,请来信说明。更多信息见隐私政策。